1. User Eligibility
This system is intended for authorized students, faculty, and staff of San Beda University.
Users must provide accurate and truthful information when submitting requests or registering
accounts.
2. Data Privacy and Confidentiality
All user data and submitted information will be handled in accordance with the Data Privacy Act
of 2012.
Access to records is restricted to authorized ICTS personnel for system administration and
support purposes.
3. System Usage
The system is designed to facilitate IT service requests, issue reporting, and technical support.
Users must not misuse the system for unauthorized access, malicious activities, or non-related
requests.
4. Account Responsibility
Users are responsible for maintaining the confidentiality of their account credentials.
Any suspicious activity or unauthorized access must be reported immediately to ICTS.
5. Service Availability
The ICTS Department will strive to ensure system availability but may perform maintenance or
updates when necessary.
Temporary downtime may occur during system upgrades, maintenance, or unforeseen technical issues.
6. Request Processing
All submitted IT service requests will be reviewed and handled by authorized ICTS personnel.
Resolution time may vary depending on the nature and complexity of the reported issue.
7. System Security
Users must not attempt to bypass security controls, exploit vulnerabilities, or access restricted
areas of the system.
Violations may result in account suspension or disciplinary action.
8. Feedback and Support
Users may submit feedback, concerns, or system-related issues through the official ICTS support
channels.
9. Acceptance of Terms
By using this system, users acknowledge that they have read, understood, and agreed to these
terms and conditions.
